PRIVACY POLICY

OUR PRIVACY POLICY IS EFFECTIVE NOVEMBER 2020

Welcome to our website https://www.heloise.jewelry (the “Website”).

Please read our Privacy Policy carefully.

1. OUR COMMITMENTS

We are committed to the protection of your privacy while you use our Website.

Everyone has the right to protection of his/her Personal Data. We respect users’ right to be informed regarding the collection of and other operations involving their Personal Data. In using data that may directly or indirectly identify you personally, we will apply a principle of strict necessity. For this reason, we have designed the Website in such a way that the use of your Personal Data will be kept to a minimum and will not exceed the purposes for which your Personal Data was collected and/or processed; we do not process your Personal Data when we can provide you with services through the use of anonymous or traffic data (such as marketing research made for improving our services, browsing data processed to provide you with customized contents or offers adapted to your preferred language, your location, etc.) or by other means which allow us to identify you, apart from when it is strictly necessary or upon request by competent public authorities or the police (for example, in case of traffic data or your IP address).

The Party responsible for the processing of your personal data is Studio WAC, LLC–a company registered in the State of Florida–may need to have access to and process the Personal Data collected on the Website for one of the purposes listed below shall be considered as the controller of your Personal Data (hereinafter, jointly referred as to the “Company”). The Company hereby undertakes to treat any and all information provided online by a user as strictly confidential.

Please be advised the data processing activities take place in the United States, outside the European Economic Area. Data may also be transferred to companies within the EU but will only be done so in a manner that complies with the EU’s General Data Protection Regulation or GDPR.

This Privacy Policy relates to personal information identifying any user when accessing our Website, using its services and/or filling in forms on our Website with or without purchasing any product (“Personal Data”). This Privacy Policy helps you understand how the Company collects and uses your Personal Data and for which purposes and lists your rights in relation to your Personal Data. By using this Website, you accept the practices described in this Privacy Policy. If you do not want to accept the practices described in this Privacy Policy, please do not use the Website.

You must communicate to our Customer Service any changes to Personal Data in order to ensure that the information contained in our files is, at all times, up-to-date and accurate. You are responsible, in all cases, for the accuracy of the Personal Data provided, and we reserve the right to suspend or interrupt the provision of the requested services should you provide inaccurate Personal Data, without prejudice to any action allowed by law.

For any issues or questions relating to this Privacy Policy you can contact to our Customer Service: customerservice@heloise.jewelry 

2. THE PERSONAL DATA WE RECEIVE FROM YOU

Depending on how you use our Website, you will be subject to different types of Personal Data collected and different manners of collection:

a) Registered users: You, as a user of the Website, may be asked to register in order to use the Website or to purchase the Goods available for sale. During the process of your registration, we will collect some of the following Personal Data from you through your voluntary disclosure: Name, Email, Phone Number, Address, Payment Information. Personal Data may be asked for in relation to: I) Interaction with our representatives in any way. II) making purchases. III) receiving notifications by text message or email about marketing. IV) receiving general emails from us. By undergoing the registration process, you consent to us collecting your Personal Data, including the Personal Data described in this clause, as well as storing, using or disclosing your Personal Data in accordance with this Privacy Policy.

b) Unregistered users: If you are a passive user of the Website and do not register for any purchases or other service, you may still be subject to certain passive data collection (“Passive Data Collection”). Such Passive Data Collection may include through cookies, as described below, IP address information, location information, and certain browser data, such as history and/or session information.

c) All users: The Passive Data Collection that applies to Unregistered users shall also apply to all other users and/or visitors of our Website.

d) Sales & Billing Information: In order to purchase any of the goods on the Website, you will be asked to provide certain credit information, billing address information, and possibly additional specific information so that you may be properly charged for your purchases. This payment and billing information may be stored for the following period: 1 year. If so, it will be used exclusively to assist you with making future purchases with us.

e) Related Entities: We may share your Personal Data, including Personal Data that identifies you personally, with any of our parent companies, subsidiary companies, affiliates or other trusted related entities. However, we only share your Personal Data with a trusted related entity if that entity agrees to our privacy standards as set out in this Privacy Policy and to treat your Personal Data in the same manner that we do. 

f) Email Marketing: You may be asked to provide certain Personal Data, such as your name and email address, for the purpose of receiving email marketing communications. This information will only be obtained through your voluntary disclosure and you will be asked to affirmatively opt-in to email marketing communications.

g) User Experience: From time to time we may request information from you to assist us in improving our Website, and the Goods we sell, such as demographic information or your particular preferences.

h) Combined or Aggregated Information: We may combine or aggregate some of your Personal Data in order to better serve you and to better enhance and update our Website for your and other consumers’ use. 

  1. THE PERSONAL DATA WE RECEIVE AUTOMATICALLY


a) Cookies:
We may collect information from you through automatic tracking systems (such as information about your browsing preferences) as well as through information that you volunteer to us (such as information that you provide during a registration process or at other times while using the Website, as described above).

For example, we use cookies to make your browsing experience easier and more intuitive: cookies are small strings of text used to store some information that may concern the user, his or her preferences or the device they are using to access the internet (such as a computer, tablet, or mobile phone). Cookies are mainly used to adapt the operation of the site to your expectations, offering a more personalized browsing experience and memorizing the choices you made previously.

A cookie consists of a reduced set of data transferred to your browser from a web server and it can only be read by the server that made the transfer. This is not executable code and does not transmit viruses.

Cookies do not record or store any Personal Data. If you want, you can prevent the use of cookies, but then you may not be able to use our Website as we intend. To proceed without changing the options related to cookies, simply continue to use our Website.

b) Technical cookies: Technical cookies, which can also sometimes be called HTML cookies, are used for navigation and to facilitate your access to and use of the site. They are necessary for the transmission of communications on the network or to supply services requested by you. The use of technical cookies allows the safe and efficient use of the site.

You can manage or request the general deactivation or cancelation of cookies through your browser. If you do this though, please be advised this action might slow down or prevent access to some parts of the site.

Cookies may also be retransmitted by an analytics or statistics provider to collect aggregated information on the number of users and how they visit the Website. These are also considered technical cookies when they operate as described.

Temporary session cookies are deleted automatically at the end of the browsing session – these are mostly used to identify you and ensure that you don’t have to log in each time – whereas permanent cookies remain active longer than just one particular session.

c) Third-party cookies: We may also utilize third-party cookies, which are cookies sent by a third-party to your computer. Permanent cookies are often third-party cookies. The majority of third-party cookies consist of tracking cookies used to identify online behavior, understand interests and then customize advertising for users.

Third-party analytical cookies may also be installed. They are sent from the domains of the aforementioned third parties external to the site. Third-party analytical cookies are used to detect information on user behavior on our Website. This place anonymously, in order to monitor the performance and improve the usability of the site. Third-party profiling cookies are used to create profiles relating to users, in order to propose advertising in line with the choices expressed by the users themselves.

d) Profiling cookies: We may also use profiling cookies, which are those that create profiles related to the user and are used in order to send advertising to the user’s browser. When these types of cookies are used, we will receive your explicit consent.

e) Support in configuring your browser: You can manage cookies through the settings of your browser on your device. However, deleting cookies from your browser may remove the preferences you have set for this Website.

For further information and support, you can also visit the specific help page of the web browser you are using.

f) Log Data: Like all websites and mobile applications, this Website also makes use of log files that store automatic information collected during user visits. The different types of log data could be as follows:

  •   Internet Protocol (IP) address;

  •   Type of browser and device parameters used to connect to the Website;

  •   Name of the Internet Service Provider (ISP);

  •   Date and time of visit;

  •   Web page of origin of the user (referral) and exit;

  •   Possibly the number of clicks.


The aforementioned information is processed in an automated form and collected in an exclusively aggregated manner in order to verify the correct functioning of the site, and for security reasons. This information will be processed according to the legitimate interests of the Data Controller.

For security purposes (spam filters, firewalls, virus detection), the automatically recorded data may also possibly include Personal Data such as IP address, which could be used, in accordance with applicable laws, in order to block attempts at damage to the Website or damage to other users, or in the case of harmful activities or crime. Such data are never used for the identification or profiling of the user, but only for the protection of the Website and our users. Such information will be treated according to the legitimate interests of the Data Controller.

  1. THIRD PARTIES 

We may utilize third-party service providers (“Third-Party Service Providers”), from time to time or all the time, to help us with our Website, and to help serve you.

  •  We may use Third-Party Service Providers to assist with information storage (such as cloud storage).

  •  We may provide some of your Personal Data to Third-Party Service Providers in order to help us track usage data, such as referral websites, dates and times of page requests, etc. We use this information to understand patterns of usage of, and to improve, the Website.

  •  We may use Third-Party Service Providers to host the Website. In this instance, the Third-Party Service Provider will have access to your Personal Data.

  •  We may use Third-Party Service Providers to fulfill orders in relation to the Website.

  •  We may allow third parties to advertise on the Website. These third parties may use cookies in connection with their advertisements (see the “Cookies” clause in this Privacy Policy).

  •  We only share your Personal Data with a Third-Party Service Provider if that provider agrees to our privacy standards as set out in this Privacy Policy.

  •  Your Personal Data will not be sold or otherwise transferred to other third parties without your approval.

  • Notwithstanding the other provisions of this Privacy Policy, we may provide your Personal Data to a third party or to third parties in order to protect the rights, property or safety, of us, our customers or third parties, or as otherwise required by law.

  •   We will not knowingly share your Personal Data with any third parties other than in accordance with this Privacy Policy.

  •   If your Personal Data might be provided to a third party in a manner that is other than as explained in this Privacy Policy, you will be notified. You will also have the opportunity to request that we not share that information.

  •  In general, you may request that we do not share your Personal Data with third parties. Please contact us via email, if so. Please be advised that you may lose access to certain services that we rely on third-party providers for.

  1. SOCIAL NETWORK PLUGINS 

 

This Website incorporates plugins and/or buttons for social networks, in order to allow easy sharing of content on your favorite social networks. These plugins are programmed so as not to set any cookies when accessing the page, to safeguard the privacy of users. Cookies may be set, however, if you make voluntary use of the plugin. Please note that if you browse while being logged into the social network, then you have already consented to the use of cookies conveyed through this Website at the time that you registered with the particular social network.

The collection and use of information obtained by means of the plugin are governed by the respective privacy policies of the social networks.

  1. HOW PERSONAL DATA IS STORED


We use secure physical and digital systems to store your Personal Data when appropriate. We ensure that your Personal Data is protected against unauthorized access, disclosure, or destruction.

Please note, however, that no system involving the transmission of information via the internet, or the electronic storage of data, is completely secure. However, we take the protection and storage of your Personal Data very seriously. We take all reasonable steps to protect your Personal Data.

Personal Data is stored throughout your relationship with us. We delete your Personal Data upon request for cancelation of your account or other general request for the deletion of data.

In the event of a breach of your Personal Data, you will be notified in a reasonable time frame, but in no event later than two weeks, and we will follow all applicable laws regarding such breach.

  1. PURPOSES OF PROCESSING OF PERSONAL DATA


We primarily use your Personal Data to help us provide a better experience for you on our Website and to provide you the services and/or information you may have requested, such as use of our Website.

Information that does not identify you personally, but that may assist in providing us broad overviews of our customer base, will be used for market research or marketing efforts. Such information may include, but is not limited to, interests based on your cookies.

Personal Data that may be considering identifying may be used for the following:

  •   Improving your personal user experience

  •   Communicating with you about your user account with us

  •   Marketing and advertising to you, including via email

  •   Fulfilling your purchases

  •   Providing customer service to you

  •   Advising you about updates to the Website or related Items

  1. DISCLOSURE OF PERSONAL DATA


Although our policy is to maintain the privacy of your Personal Data as described herein, we may disclose your Personal Data if we believe that it is reasonable to do so in certain cases, in our sole and exclusive discretion. Such cases may include, but are not limited to:

  •  To satisfy any local, state, or Federal laws or regulations

  • To respond to requests, such discovery, criminal, civil, or administrative process, subpoenas, court orders, or writs from law enforcement or other governmental or legal bodies

  •  To bring legal action against a user who has violated the law or violated the terms of use of our Website

  •  As may be necessary for the operation of our Website

  •  To generally cooperate with any lawful investigation about our users

  •  If we suspect any fraudulent activity on our Website or if we have noticed any activity which may violate our terms or other applicable rules

  1. OPTING OUT OF TRANSMITTALS FROM US


From time to time, we may send you informational or marketing communications related to our Website such as announcements or other information. If you wish to opt-out of such communications, you may contact the following email: optout@heloise.jewelry. You may also click the opt-out link which will be provided at the bottom of any and all such communications.

Please be advised that even though you may opt-out of such communications, you may still receive information from us that is specifically about your use of our Website or about your account with us.

By providing any Personal Data to us, or by using our Website in any manner, you have created a commercial relationship with us. As such, you agree that any email sent from us or third-party affiliates, even unsolicited email, shall specifically not be considered SPAM, as that term is legally defined.

  1. MODIFYING, DELETING, AND ACCESSING YOUR INFORMATION 

 

If you wish to modify or delete any information we may have about you, or you wish to simply access any information we have about you, you may do so from your account settings page.

  1. ACCEPTANCE OF RISK

 

By continuing to our Website in any manner, use the Product, you manifest your continuing asset to this Privacy Policy. You further acknowledge, agree and accept that no transmission of information or data via the internet is not always completely secure, no matter what steps are taken. You acknowledge, agree and accept that we do not guarantee or warrant the security of any information that you provide to us, and that you transmit such information at your own risk.

  1. YOUR RIGHTS


You have many rights in relation to your Personal Data. Specifically, your rights are as follows:

  •   the right to be informed about the processing of your Personal Data

  •   the right to have access to your Personal Data

  •   the right to update and/or correct your Personal Data

  •   the right to portability of your Personal Data

  •   the right to oppose or limit the processing of your Personal Data

  •   the right to request that we stop processing and delete your Personal Data

  •   the right to block any Personal Data processing in violation of any applicable law

  •   the right to launch a complaint with the Federal Trade Commission (FTC) in the United States or applicable data protection authority in another jurisdiction

 

Such rights can all be exercised by contacting us at the relevant contact information listed in this Privacy Policy.

  1. AMENDMENTS AND UPDATING OF THIS PRIVACY POLICY 

 

We may amend or simply update all or part of this Privacy Policy, including when amendments are made to legal provisions or regulations which govern data protection and protect your rights. The amendments and the updating of the Privacy Policy shall be binding as soon as they are published on the Website in this section. Therefore, you are requested to regularly access this section in order to check the publication of the most recent and updated Privacy Policy.

  1. CONTACT INFORMATION

 

If you have any questions about this Privacy Policy or the way we collect information from you, or if you would like to launch a complaint about anything related to this Privacy Policy, you may contact us at the following email address: customerservice@heloise.jewelry.