Returns & Exchanges

Domestic Return Process

If you are unhappy with anything you have purchased on our website, you may request a refund on goods sold within fourteen (14) days of receipt. To be eligible for a return, the following conditions must be met:

  • Customers must return the item in its original packaging.
  • The item must not be used.
  • The item must not be damaged.
  • The item must be returned with its original receipt.


If the above conditions are not met, we reserve the right to reject return and refund. In the case of item return, the customer will be responsible for paying the cost of shipping.

Customers must contact us before the start of the refund and return process. Customers will be provided with a return number and address before they may begin the process.

Please note that in order for your return to be accepted, all return merchandise must be returned in its original condition, unworn, undamaged, and have all original tags attached in the original packaging. Returns that are not in appropriate condition will be rejected and sent back.

Exchanges
 
We offer exchanges online only for domestic orders on heloise.jewelry for the same color/value within fourteen (14) days of receiving your original order.

To initiate an exchange, please email us at shop@heloise.jewelry.
International Returns
 
At this time we do not provide return labels for international returns, and we do not offer exchanges for international orders.

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