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For customer support, press inquiries, or wholesale orders, please email us anytime at shop@heloise.jewelry.
We currently accept all major credit and debit cards, international credit/debit cards, Google Pay, and Apple Pay.
Unfortunately, we are only able to accept one payment method per transaction.
Our team works quickly so we can get your orders out to you as soon as possible! Please reach out to shop@heloise.jewelry within an hour of placing your order. If an order has already been processed, any cancellation requests cannot be granted.
We do ship internationally! To get a quote, please finish adding items to your shopping bag and enter your postal code and region into the quote finder to see a complete quote on shipping fees to your address.
If you are unhappy with anything you have purchased on our website, you may request a refund on goods sold within fourteen (14) days of receipt. To be eligible for a return, the following conditions must be met:
If the above conditions are not met, we reserve the right to reject return and refund. In the case of item return, the customer will be responsible for paying the cost of shipping.
Customers must contact us before the start of the refund and return process. Customers will be provided with a return number and address before they may begin the process.
Please note that in order for your return to be accepted, all return merchandise must be returned in its original condition, unworn, undamaged, and have all original tags attached in the original packaging. Returns that are not in appropriate condition will be rejected and sent back.
We offer exchanges online only for domestic orders on heloise.jewelry for the same color/value within fourteen (14) days of receiving your original order.
To initiate an exchange, please email us at shop@heloise.jewelry.
The items listed are displayed with real-time accuracy for our site’s stock. It is rare that we restock items when they sell out, but if you sign up for a waitlist, we will notify you if an item is returned or another batch is added to our site.
Items at a certain discount are marked “final sale” and not eligible for return or exchange.
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